Should it be needed, Booking.com provides the ability to report guest misbehaviour and incidents once the guest has arrived. This functionality is also available directly on NightsBridge.
When reporting you will also have the option to request that Booking.com prevents the specific guest from booking at your property via Booking.com.
Report guest misconduct on NightsBridge
Guest misconduct can be reported to Booking.com from the Booking and Payment Status page of the specific booking on NightsBridge.
Once the guest has arrived, a 'Report Guest Misconduct' button will display on the Booking and Payment Status page.
Feature specifics to note:
- The button will be displayed from at midnight on the day of check-in.
- The button will be displayed for 7 days after the check-out/departure date.
- Once a guest has been reported the button will deactivate.
Possible incidents to report
While each incident is unique, to help structure the information received, the following categories and subcategories are available for selection when reporting guest misconduct.
A free-type field is provided for you to add additional details in your own words.
| Category | Subcategory |
|---|---|
| Payment issue | • Didn’t pay reservation amount • Didn’t pay additional fees (eg. taxes, damage deposit) • Other |
| Breaking house rules | • Smoking • Brought pets • Threw a party • Broke quiet hours • Brought additional guests • Breached check-in/check-out policy • Other |
| Abusive behaviour | • Verbal abuse • Physical abuse • Verbal/physical threats • Disturbing guests/neighbours • Other |
| Left property dirty | • Stained linens • Stains on carpet/walls • Excessive rubbish • Other |
| Property damage | When selected you can indicate: 1. the type of damage:
• Small furniture (eg. lamp, kettle)
• Large furniture (eg. table, armchair)
• Door/window/wall
• Property damage (other)
2. the cost of the damage.
3. Whether the damage is preventing you from accommodating your next reservation.
|
| Illegal activities | • Drug use/drug dealing • Not complying with local law • Theft • Other |
Have a damage claim that's not related to misconduct?
Have a look at this information from Booking.com:
• Making a damage payment request