In this tutorial, we will explain how to mark a booking which has been made on Booking.com as a no show in your NightsBridge Owner's Login (WebView), using the Booking.com reporting features.
Click here for a tutorial explaining how to log into the NightsBridge Owner's Login (WebView).
Click on Extranet Features under the Bookings menu
You will need to click on the Booking.com button
Click on Search
You will now need to select "Invalid credit Card &No Show"
Enter the NightsBridge (NBID)
The booking will open underneath the search fields
Click on No Show
** NB! ** This option is only valid and the button will only appear after the day of arrival.
The button will be removed 2 days after departure, e.g. if the departure date of the booking is on 15/10/2016, the button will be removed on 18/10/2016.
Click on Yes
The booking will be reported to Booking.com as a No Show
A pop-up window will appear to alert you if Booking.com has been successfully notified that the booking is a No Show.
Please note:
Booking.com will send the guest an email to confirm with them whether or not they actually stayed at your property.
The booking will then be cancelled on Booking.com and NightsBridge will send you an email to notify you of this.