Guest facing website: https://www.booking.com/
Account login link (keep your login details somewhere safe): https://account.booking.com/sign-in
Contact details:
- How Do I contact Booking.com? (https://partner.booking.com/en-us/help/support-contact/how-do-i-contact-bookingcom)
What do YOU need to do now?
- Confirm your location via post or video call, if you haven't already. (Request this from the "Inbox" option on the menu.)
- Add or move photos around regularly to keep your content fresh. (Find "Photos" under the "Property" option on the menu.)
- Set your policies up on Booking.com. (Find "Policies" under the "Property" option on the menu.)
Examples of policies to set up > Cancellation policy, child policy, house rules) - Monitor your property page score. A higher score means a higher ranking. (Find "Property Page Score" under the "Property" option on the menu.)
- Should there be a NO SHOW or INVALID CARD used you can mark it in your NightsBridge Owner's Login. To avoid paying commission you will need to waive the cancellation fee.
- Check the Opportunity Centre listed on your NightsBridge Owner's login to sign up for any opportunities you could benefit from.
- Stay up to date with all of Booking.com's news and updates by visiting the Booking.com partner hub or contacting your account manager using the inbox tab.
- NightsBridge can not build Campsites for you, however we can link to exsiting Camp site listings built directly on Booking.com
Payments:
- Booking.com has multiple payment methods and each has a slightly different process. For more information contact your Booking.com account manager.
- Virtual Cards: full payment is made and the card can be processed manually on activation date unless you have a payment gateway linked to NightsBridge, where it will automatically be processed on day of activation.
- Guest Credit Cards: Card details will be made available to you securely within your NightsBridge Owner's Login. If you are using a payment gateway through NightsBridge the deposit will be processed based on the policy setup on our system. Any outstanding balance will need to be retrieved directly from the guest.
- Payments by Booking.com: Booking.com will take payment and transfer the amount to you by the 15th of the following month after departure.
- Booking.com will invoice you directly for commission owed on bookings, which you can view on Booking.com.
If you are a NEW client to Booking.com, please note the below:
You cannot request pre-payment from guests until you reached a certain number of stayed reservations, reviews and consistently paid invoices. And if you would like to take the prepayment, we advise you to activate the payment by booking to facilitate the process.