Marking a card as invalid is one of the best ways to free up your rooms for committed guests and avoid incorrect commission charges.
Here we show you how to mark a card as invalid in the Payment & Booking Status for Booking.com bookings.
This feature is used when guests book on Booking.com using credit card details that have not transacted successfully.
Search for the NightsBridge Booking ID
On the blue menu bar on the left-hand side of your screen, there is a search option to find a NightsBridge booking using the booking ID. This search will take you to the Booking & Payment Status of the booking.
- Click on the search icon (the magnifying glass) - The Main Menu will expand.
- Type in the NightsBridge booking ID (NBID) - make sure there are no spaces.
- Click 'Go' - the Booking & Payment Status page will open.
Mark the card as invalid
- Look for the section heading 'Booking Details'.
- Click on the 'Invalid CC' button to mark card details as invalid.
Very Important: This option is only valid and the button will only appear from the day of booking, until the end of the day of arrival.
Confirm your choice
A pop-up will appear.
Click 'Yes' to confirm your action.
The booking will be reported to Booking.com as having invalid credit card details
A pop-up window will appear to alert you if Booking.com has been successfully notified that the booking was made with invalid credit card details.
Booking.com will send an email to the guest and the guest will have 24 hours to provide new credit card details.
If the guest does not provide new credit card details after 24 hours, you can cancel the booking on the Booking.com Extranet (Back Office).