The booking notes received from Booking.com for Smart Flex bookings give information on how their payments work.
Please look at our article on how Smart Flex bookings work or Booking.com's help centre if you need more information on Smart Flex.
How payment is taken for Smart Flex bookings
- At the time of the booking, the guest chooses whether they would like to pay now or later.
- A virtual card will be generated and passed over to NightsBridge. The virtual card acts as a placeholder.
- When the free cancellation period expires, the actual card details are activated. This could either be a virtual card or the guest's card.
- You will receive a booking modification from Booking.com when the actual card details are activated.
How to tell if the actual card on a Smart Flex booking is a virtual card or a guest credit card
Virtual card
- A virtual card is applicable if the guest chose to pay now at the time of booking.
- The Payment Details on Booking.com's booking notes will show that a virtual credit card is applicable for the booking.
Guest credit card
- A guest' credit card is applicable if the guest chose to pay later at the time of booking.
- The rooms summary on Booking.com's booking notes will not show that a virtual credit card is applicable for the booking.
How to process payment for a Smart Flex booking
Which type of card is applicable for this booking?
- NightsBridge will process the payment if you have a payment gateway linked to your BBID or if you have opted into virtual card payments. (See our tutorial on how to opt-in for virtual cards.)
- Follow the same steps as you would for virtual cards. (Have a look at our article on how virtual cards work if you need more information.)
- We will process the guest's credit card on the date of modification if you have a payment gateway linked to NightsBridge.
- If the guest's credit card fails, you will be notified via email.
- Follow the process for dealing with an invalid card on Booking.com. Please look at our article on invalid cards with Booking.com if you need more information on this.
Please contact Booking.com if you have queries on your Smart Flex payments.