• TravelIT bookings are made by travel agents on behalf of corporate clients.
• You must be linked to TravelIT via the Links Manager in NightsBridge to receive bookings through this channel.
• TravelIT bookings are only available to properties that meet TravelIT’s content and rate requirements.

1. Travel agents log into the TravelIT booking system and make a booking for their client.
2. The booking is processed through the TravelIT booking engine, connected to NightsBridge.
3. Bookings are either Confirmed with a voucher, or
   • Cancelled by TravelIT within:
     • 24–36 hours for standard bookings, or
     • 6 hours for same-day bookings.
4. You will receive a booking notification email from NightsBridge.
5. Once confirmed, the booking is synchronised with your calendar (PMS).

Confirmed TravelIT bookings are accompanied by a voucher.

The voucher is sent to you via email and contains:

• Booking details
• Payment instructions
• Authorised amounts and allowances

If you do not receive the voucher email, you can download the voucher from the booking in NightsBridge.

There are a few possible cancellation scenarios:

• If a booking is not confirmed with a voucher within the expected time frame, you may cancel it manually with no cancellation fee.
• If a confirmed booking is cancelled, you should:
  • Follow your standard cancellation process in NightsBridge.
  • Apply your cancellation policy if applicable, noting that corporate bookings often change at short notice.
• You will receive an email notification from NightsBridge when a TravelIT booking is cancelled.
• If a cancellation fee is due, this must be handled directly with TravelIT.

If amendments are required after the booking has been made, these must be handled directly with TravelIT.

Contact details for amendments:

• 📞 087 742 0272 or 011 790 0000
• 📧 [email protected]