There are four different scenarios in which a booking you received for TravelIT might be cancelled. Here is the information you need to help you deal with each scenario.
You can also look at our tutorial called 'TravelIT: How the connection works' if you need more information on how TravelIT bookings work.
Corporate bookings are often cancelled or changed at short notice. We encourage you to be flexible in how you apply your cancellation policy to these bookings.
1. You have not received a confirmation or cancellation within 24-36 hours of the booking being made.
- If you have not received a voucher or cancellation email within 24-36 hours of the booking being made, you can cancel the booking manually.
- No cancellation fee will apply.
2. You have not received a confirmation or cancellation for a same-day booking within 6 hours of the booking being made
- If you have not received a voucher or cancellation email for a same-day booking within 6 hours of the booking being made, you can cancel the booking manually.
- No cancellation fee will apply.
3. You receive a cancellation of the booking within 24-36 hours of the booking being made.
- If you receive a cancellation of the booking within 24-36 hours of the booking being made, you can cancel the booking manually.
- No cancellation fee will apply.
4. A confirmed booking is cancelled
- If a confirmed booking for which you have received a voucher is cancelled, you will need to process the cancellation in NightsBridge in the same way as you manage any other booking cancellation.
- You may apply your property's cancellation policy, but we encourage you to be flexible in how you apply your cancellation policy to these bookings. We encourage this flexibility as this connection can attract many bookings, especially if your property is in close proximity to a business area.
- You are able to process any required payments on the date of the intended check-out.
- Remember that you are only able to charge for accommodation for cancelled bookings.