When managing corporate and government bookings, having clear and flexible deposit and cancellation rules helps keep your calendar running smoothly while building strong relationships with business travel arrangers. When your property is linked to Travel with Flair (TWF), handling these policies is straightforward and largely automated through your NightsBridge Setup.
Here is everything you need to know about how deposit and cancellation policies work for TWF bookings.
Which TWF offices does this guide cover?
This guide applies to listings connected to any of the following Travel with Flair branches:
- Travel with Flair (TWF) Cape Town
- Travel with Flair (TWF) Pretoria (including Government bookings)
- Travel with Flair (TWF) Rivonia (Johannesburg)
How cancellation policies work
- Automatic sync: The cancellation policy configured in your NightsBridge Setup pulls through automatically to Travel with Flair as soon as your channel link is activated.
- Understanding corporate travel flexibility: TWF bookings are typically made for corporate and government travellers whose business schedules can change at short notice. Because of this, we recommend being as lenient and understanding as possible when applying cancellation charges to these bookings. A little flexibility goes a long way towards building long-term goodwill with corporate bookers.
- Updating your policy: If you ever need to change your cancellation policy after your initial connection is live, simply reach out to NightsBridge and we will update it for you.
How deposit policies work
Deposit policies do not apply: Travel with Flair pays you the full booking total (less their commission) via CAPS, so your standard deposit policy does not apply to TWF bookings. You do not need to request or collect deposits directly from individual guests.