Handling cancellations and refunds for corporate bookings should never leave you guessing. Because Travel with Flair (TWF) manages official travel for business and government guests, cancellation procedures follow a simple, structured process so you always know where you stand
Here is everything you need to know about how TWF cancellations, cancellation policies, and refunds are handled.
Which TWF offices does this guide cover?
This guide applies to bookings from any of the following Travel with Flair branches
- Travel with Flair (TWF) Cape Town
- Travel with Flair (TWF) Pretoria (including Government bookings)
- Travel with Flair (TWF) Rivonia (Johannesburg)
How cancellations are handled
When a guest needs to cancel a stay, TWF manages the communication directly so nothing gets missed:
- Cancellation alerts: A TWF consultant will process the cancellation request in their system, which automatically sends you an email and SMS notification.
- Last-minute changes: If a cancellation happens at short notice, a TWF consultant will phone your property directly to let you know right away.
- Updating your calendar: As soon as a cancellation is confirmed, remember to cancel the booking on your NightsBridge calendar. This immediately opens up the room on your calendar so it can be booked by another guest.
How refunds and policies work
- Refunds are rare: Because TWF bookings are typically settled after the guest’s departure date, full or partial refunds are uncommon.
- Your cancellation policy applies: If a refund situation does arise, your property's standard cancellation policy applies. You have full flexibility to decide how strictly you wish to apply your policy, depending on the specific corporate booking and the long-term relationship you want to build with TWF.
- Paying refunds to TWF: If you have already received payment for a cancelled booking and a refund is due, simply pay the refund amount directly to TWF. TWF will then handle transferring the money back to the guest or corporate department.
- Contacting TWF: For specific questions regarding a refund amount or payment status, you can reach out directly to Travel with Flair.