The Deposit policy that you have set up in NightsBridge will apply to your bookings from TravelGround/LekkeSlaap.
Your Cancellation Policy needs to be set up on TravelGround/LekkeSlaap directly.
Deposit policy
- The Deposit policy settings from your NightsBridge Setup will automatically pull through to TravelGround/LekkeSlaap when your link is activated and applied to bookings.
- Our article on how to set up your deposit policy can give you more information if you need it.
- Changes made to your Deposit Policy rules in your NightsBridge Setup will update instantly.
Cancellation policy
- TravelGround/LekkeSlaap does not use your NightsBridge cancellation policy.
- You can choose from one of their cancellation policies or replicate your NightsBridge cancellation policy on TravelGround/LekkeSlaap using the Custom Policy Builder option.
- Using one of TravelGround/LekkeSlaap's policies improves your property's ranking on the site and increases your exposure for more bookings.
- When setting up your property's listing page, TravelGround/LekkeSlaap will ask you to choose a cancellation policy. The cancellation options are included as a menu item on your TravelGround client login.
- Please contact TravelGround/LekkeSlaap if you would like to change or update your cancellation policy.
Guest cancellations
- The guest can submit their cancellation directly on TravelGround, or they can email the agent directly.
- TravelGround notifies the property of the cancellation, and follows their cancellation policy.
- If a guest cancels directly with the property, notify TravelGround of the details and they will respond to the guest.
- TravelGround does not earn commission on cancellations where there is 100% refund.
- Commission is calculated on the cancellation fee taken by the property.
- For example, 50% cancellation fee means Travelground takes their commission based on the amount held back which is 50% and not the booking total.