2. PMS Integrated Properties

How to respond to a message in Guest Chat using quick replies

You can use pre-saved templates as quick replies in Guest Chat for messages you send often instead of needing to retype the text.

  1. Open Guest Chat.
  2. Open the chat you want to reply to.

Select Quick Replies.

Select the reply you want to use. In this example, we want to use the breakfast quick reply.

  1. The text from the selected quick reply will go into the reply box.
  2. Click to Send.

The text from the quick reply will appear in the message.

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