You can record information about the booking or guest in Notes in a chat.
Open the chat
- Open Guest Chat.
- Select a chat.
- Go to the Notes section.
![](https://media.screensteps.com/image_assets/assets/008/354/040/original/02473fe7-8962-4958-92c0-4fda71c13518.png)
Add a Note
Click on the + icon next to Notes.
![](https://media.screensteps.com/image_assets/assets/008/354/042/original/3f6f793e-f69f-4d58-9f1b-03a8a7def2e6.png)
The Notes block will open.
- Add a note.
- Click to Save and close.
![](https://media.screensteps.com/image_assets/assets/008/354/044/original/1b9ac979-d819-4ca9-b3db-bbd8ae088b32.png)