Contact Details
- Go to Airbnb's contact page.
- Send a message on your extranet login: Help>Contact us
Airbnb tutorial page
- Use the Help option at the top right of your extranet login if you would like to access Airbnb's tutorials.
How to see if your property is live
- Find the listing on the Airbnb login: Host>Listings.
- Click Preview.
- Use dates that you know are available when searching.
What do YOU need to do now?
- Make sure you have verified your account with Airbnb.
- Add or move photos around regularly to keep your content fresh.
- Change or edit your cancellation policy directly on Airbnb, in the rate plan section: Calendar>Manage rate plans. Nightsbridge will send a default policy.
- View your listing as a guest to ensure you are happy with the information displayed.
- Airbnb accepts Campsite room types.
How availability works
Airbnb's calendar is an inventory grid, to show you all your rate plans.
- Your availability from NightsBridge will be sent to Airbnb.
- Once you have published this information, it will be sent from your NightsBridge Setup to Airbnb:
- Minimum stays
- Closed-for-arrivals
- Closed-for-departures
- Full closeouts
How rates work
- NightsBridge updates the adult rates to Airbnb.
- Basic and grid discounts are sent to Airbnb from your NightsBridge Setup once you have published them.
- Long stay, Early Bird and Last-minute discounts need to be manually updated by you on Airbnb. You do this by adding an additional rate plan based on the rate plan in NightsBridge.
- When you have a channel manager connected you will pay 14-16% commission to Airbnb.
- Please look at our tutorial on how rates and commission work for Airbnb if you need more information.
How bookings work
- New bookings pull through to your NightsBridge calendar with the booking information and guest details.
- If a guest modifies or cancels a booking on Airbnb, you will receive an email notification.
- If the guest is unable to modify a booking on Airbnb, please contact NightsBridge on [email protected].
- NightsBridge will then ask Airbnb to cancel the booking without charging you or the guest.
- The guest can then rebook using the correct details.
- Airbnb does not share guest email addresses. More information on contacting guests here.
How payments work
- You pay 14-16% (including VAT) commission.
- Airbnb will pay you directly. No payments will happen through NightsBridge.
- Please look at Airbnb's help articles on their web page if you want more information on how their service fees and payments work.