Recent updates
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Airbnb: Connecting via NightsBridge
ArticleThe tables below highlight the key differences between connecting to Airbnb directly and connecting to Airbnb via NightsBridge.
Working with channels Airbnb Joining Airbnb
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What to review if you receive a same-day arrival warning email
ArticleWhen a same-day arrival booking is made and the card payment is processed, an email is sent to alert you of the booking. These are for bookings made and paid for on the same day as the arrival date.These bookings have a higher risk of leading to chargebacks. This tutorial will inform you of what to review when you receive this email.
Payment gateways Managing credit card payments Fraud
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How do I generate a guest registration document for a booking?
ArticleThis tutorial will show you how to personalise your registration document and also how to upload it once changes have been made. The registration can be printed on the guest arrival to get additional information.
How NightsBridge works Bookings Managing guest check-in and check-out
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How to find the credit card details of a guest
WorkflowThis tutorial will assist you to find credit card details of guests to manually process either using a payment gateway or a credit card machine.
Payment gateways Managing credit card payments Credit card payments and transactions
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Online guest registration link questions
ArticleHere are some frequently asked questions relating to the online guest registration link.
How NightsBridge works Bookings Managing guest check-in and check-out
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How to change your login password
ArticleThis tutorial will guide you through the process of changing your NightsBridge login password.
How NightsBridge works Home Security and passwords
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How to match a payment received in your bank account from NightsBridge with the correct booking
ArticleYou can use the Payment Recon on NightsBridge to reconcile the payments you have received from NightsBridge with their corresponding bookings.
Payment gateways PayBridge Payment transactions on PayBridge
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TravelIT: How to download a voucher
ArticleTravelIT will send you an email with the voucher to process payment once a booking has been confirmed. Bookings are usually confirmed by TravelIT, within 24-36 hours of being made. Should you not receive the email, you can download the voucher as well.
Working with channels Corporate and leisure booking sites TravelIT
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How to update your Google My Business listing.
ArticleMost internet searches start on Google. Its therefore very important that you make sure your "Google My Business" listing is updated with the latest information and content. An updated Google My Business listing increases Search Engine Optimisation (SEO), potentially increasing traffic to your own website by more than 50%. Using Google Hotels also has the potential to drive bookings directly through NightsBridge.
Working with channels International booking sites Google Hotels
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How to claim and verify your Google My Business listing
ArticleIf you haven't yet claimed your Google My Business listing you will need to do that before verification. See our tutorial on how to update your Google My Business listing. Verification is necessary to allow you full control over your Google My Business listing through your profile.
Working with channels International booking sites Google Hotels