Before you begin: Set up your stock item

To link and track your cleaning fee properly, it must first exist as an active stock item.

Step 1: Open your Additional Fees

Select Rates & Rules from the Main Menu

Select Policies,

then click on Additional Fees.

Step 2: Link and configure your cleaning fee

1. Select your stock item: Use the drop-down menu to select your existing Cleaning Fee stock item (you may have given this a slightly different custom name when creating it).
2. New listings created by NightsBridge: If our team is creating a brand new listing on your behalf, you can indicate here whether a cleaning fee should be applied from day one. (Note: This does not automatically push to pre-existing channel listings).
3. Set your fee amount:
   • Apply to all rooms: If you charge the same fee across your entire property, enter the amount under Fee Management and click Apply to all.
   • Customise room by room: If larger units (such as a 3-bedroom family cottage) require a higher cleaning charge than a single studio room, you can enter specific individual amounts for each room type.
4. Click Save to lock in your settings.

Step 3: Check how your cleaning fee displays on bookings

Once saved, your cleaning fee will start working automatically in the background:

• Direct online bookings: The fee will be automatically charged as an extra to reservations made through your online booking engine, reflecting clearly in your Booking and Payment Status and on guest confirmation emails.
• PC Bridge & Connected PMS users: If you manage your day-to-day reservations through our synchronising PC Bridge Calendar or an integrated third-party Property Management System (PMS), remember to add the cleaning fee manually as an extra charge on the booking invoice.

Important notes about connected booking channels

Because each booking platform handles additional fees differently, keep these platform-specific rules in mind:

Airbnb listings

• Airbnb requires all cleaning fees to fall within a specific range: between USD 5 and USD 600.
• Please do a quick currency conversion to ensure your local cleaning fee amount fits safely within this bracket so your updates sync smoothly.

Booking.com listings

• If NightsBridge creates a brand-new Booking.com listing on your behalf, your cleaning fee will be added during initial creation.
• If NightsBridge is connected to an existing Booking.com listing, you will need to add or adjust your cleaning fee directly via the Booking.com Extranet.

Channels that do not accept channel manager cleaning fees

While NightsBridge sends cleaning fee data to supported partners, some travel channels do not support automated cleaning fees via channel integration. For these channels, cleaning costs must be built into your base rate or added directly in their extranets: