We understand that your property’s operational and guest communication needs may change over time. If you decide that BetterGuest is no longer the right fit for your property, cancelling your service is straightforward, transparent, and completely free of complicated hurdles.
Because BetterGuest is an independent guest communication partner connected to your calendar, ending your service involves two simple steps: letting BetterGuest know directly, and then informing our team so we can disconnect the link from your account.
Here is a quick, clear guide to completing your cancellation smoothly.
Step 1: Contact BetterGuest directly
To begin, you will need to notify the BetterGuest team directly so they can process the cancellation on their platform:
- Telephone: Call (021) 762 1409 to speak with their team.
- Email: Send your cancellation request to [email protected].
Step 2: Let NightsBridge know to disconnect your link
Once BetterGuest has confirmed your cancellation, reach out to NightsBridge Support to update your calendar connection:
- Request disconnection: Let our support team know that your cancellation with BetterGuest is confirmed, and request that the BetterGuest connection to your NightsBridge Property ID (BBID) be cancelled.
- Clean calendar records: Our team will disconnect the partner link from your BBID, ensuring your calendar remains completely tidy with no unwanted background data syncing.