Your property’s communication and operational needs naturally change as your business grows. If you decide that SmartHotel is no longer the right fit for your property, cancelling your service is straightforward, transparent, and completely free of complicated hurdles.
Because SmartHotel is an independent service connected alongside your NightsBridge setup, ending your service involves two quick, simple steps: notifying SmartHotel directly, and then letting our team know so we can disconnect the partner link from your account.
Here is a clear guide to completing your cancellation smoothly.
Step 1: Contact SmartHotel
To begin, you will need to get in touch with SmartHotel directly so they can process the service cancellation on their platform:
- Reach out to the SmartHotel team to submit your service cancellation request.
- For full contact options, enquiry forms, and details on reaching their team, take a look at our guide on How to contact SmartHotel for support.
Once notified, SmartHotel will handle terminating your service on their side.
Step 2: Let NightsBridge know to disconnect your link
Once you have contacted SmartHotel, reach out to NightsBridge Support to update your calendar connection:
- Request disconnection: Let our support team know that you have requested a cancellation with SmartHotel, and ask for the SmartHotel connection to your NightsBridge Property ID (BBID) to be cancelled.
- Clean calendar records: Our team will disconnect the partner link from your BBID, ensuring your calendar stays tidy and no background data continues to sync.