Welcoming travellers to your property begins long before they walk through your front door. From sending driving directions and arrival times to confirming dietary requirements, staying in touch helps guests feel cared for and excited about their stay.However, manually copying and pasting the same information for every new booking takes valuable time away from what you do best—delivering wonderful, personal hospitality.
That is where BetterGuest, our guest communication partner, comes in. Built around the simple promise of “set it, forget it, we’ll send it,” BetterGuest connects directly with your NightsBridge calendar to send the right message to the right guest at the exact right moment.
Here is a simple, clear guide to how BetterGuest works, how it keeps your guest messaging personal, and what it can do for your property.
Why guest communication automation matters
Every property owner knows the time cost of repetitive communication. Sending out the same check-in times, gate access codes, and breakfast menus week after week takes hours of typing and administrative effort.With BetterGuest inside NightsBridge, you can automate this entire cycle.
Each message pulls the guest's live booking information straight from your NightsBridge calendar, ensuring every communication is accurate and up to date without requiring you to lift a finger once it is set up.
How BetterGuest works with your calendar
Getting started is simple and straightforward:
- Direct calendar connection: BetterGuest links seamlessly to your NightsBridge system, meaning it always knows who is arriving, when they are staying, and which room they have booked.
- Smart scheduling: Based on your chosen schedule, BetterGuest takes your custom message templates, automatically fills in the guest’s personal booking details, and sends it out.
- Multiple channels: Messages are delivered through the communication channel you prefer—including email, WhatsApp, SMS, and digital forms.
Key features at your fingertips
Flexible message templates
Template bank:
- Template bank: Choose from a ready-to-use library of pre-written templates designed specifically for accommodation properties.
- Add your personal touch: Easily customise existing messages to include your property’s personal warmth, house rules, or local recommendations.
- Create your own: Write brand-new templates from scratch in your own unique brand voice.
Multi-channel automation
You stay in complete control of who receives your messages, how they receive them, and what details are shared:
- Emails: Attach PDFs, include property images, and set custom conditions based on specific room types.
- Smart forms: Send fully customisable digital forms to collect ID or passport copies, dietary needs, or early check-in requests.
- WhatsApp & SMS: Send quick, mobile-friendly updates directly linked to the guest’s booking.
- Internal tasks: Set automated reminders for yourself and your team so nothing slips through the cracks.
You get to decide who receives it, how they receive it and what information to provide.
Time and event-driven triggers
Automate your messaging based on either time or specific actions:
- Time-driven: Schedule messages to send at a set interval—such as sending directions two days before arrival or a thank-you note the morning after departure.
- Event-driven: Trigger messages automatically as soon as an event happens—such as sending an instant welcome message the moment a new booking is confirmed.
Guiding guests through three simple flows
BetterGuest organises the guest journey into three natural stages (or 'flows'), allowing you to set up the right message for the right moment:
- Booking flow: Reassure guests with warm confirmation details, deposit receipts, and answers to initial questions.
- Check-in flow: Share essential arrival details, driving directions, gate codes, and digital registration forms before check-in.
- Check-out flow: Send billing overviews, departure details, and friendly review requests once guests head home.
The real benefits for your property
- Save hours of manual admin: Free your front desk and management team from repetitive typing and template updating.
- Never miss a message: Rest easy knowing that important information—like arrival instructions and key codes—always goes out on time.
- Smoother arrivals: Digital smart forms allow guests to complete their details ahead of time, making arrival day quick, relaxed, and welcoming.
- A consistent, personal guest experience: Deliver timely, professional communication that makes guests feel looked after from the moment they book until well after they return home.