Keeping lines of communication open with your guests should make hosting easier, not leave you feeling stuck with technical questions. While SmartHotel connects alongside your NightsBridge setup to support your guest messaging, you might occasionally need a hand with using their software, exploring their service features, or getting sales advice.
Whether you need assistance with your existing service or want to explore what their platform offers, reaching the SmartHotel team is simple and direct.
Here is a quick guide to contacting SmartHotel for support and where to find their assistance channels.
When to reach out to SmartHotel
SmartHotel provides dedicated support for all their clients, and their team is best equipped to assist you with:
- Software and service support: Getting help with how to use their tools, features, and settings in your day-to-day operations.
- Sales and product enquiries: Learning more about what SmartHotel offers or discussing service upgrades for your property.
- Account-specific questions: Navigating your subscription or service details directly with their team.