If full 3D payment is received before arrival, no documentation is required. If not, you agree to have a staff member/person with permission at the property to do the following upon check-in:

• Print PayBridge Transaction slip received via email.
• Request guest to sign PayBridge Transaction slip.
• Check if card details and identity document match the guest presenting it and make a copy.

• Customers have the right to question an item on their credit card and request the bank reverse the debit.
• A written signature will prove the customer accepted the right to deduct an amount from his/her card. (Signature on the PayBridge transaction slip)
• The Property agrees to bear the entire risk in respect of every chargeback, regardless of the credit provider’s reason.
• The payment will be deemed void until such time as the chargeback issue is resolved with the client and the acquiring bank.
• The process does not guarantee that chargebacks will not occur. (Unless it was made through 3D secure)
• The Property will need to keep the signed documentation for at least 6 months from the date of arrival.
• Banks do not recognize your cancellation policy if the guest cancels or is a no-show.
• The online payment link through your own booking form is 3D Secure, however, the payment link through your Extranets is not 3D Secure.

• NightsBridge has the right to reverse a transaction if we suspect the payment is fraudulent.
• NightsBridge has the right to place a payment on hold until authorisation documents have been sent to NightsBridge upon request.
• An overdue NightsBridge account will result in transactions being withheld until the NightsBridge account is settled in full.
• Any money due to NightsBridge as a result of a chargeback will be deducted off any future PayBridge transactions or can be paid via EFT.
• The payment reference for all bookings will reflect as “PayBridge Accommodation” on the guest’s credit card statement.

• In the event there is a change of Ownership, PayBridge is to be informed by written notice.
• The new owner will be required to so sign a new contract with NightsBridge should the change of ownership only pertain to an asset and not a legal entity.
• All payments that are on hold and/or chargebacks incurred prior to the change of ownership will be to the owner unless otherwise agreed upon in writing.
• Failure to refund the Guest will result in a Dispute and you will be liable to NightsBridge.

• Due to changes in our service offering, PayBridge may be required to amend these Terms and Conditions.
• The latest version of these Terms and Conditions will apply when you make use of the services or log on to the NightsBridge site.

• NightsBridge is not liable for any damages to the property by guests, the booking arrangement is between the guest and the property.
• This agreement is accepted by the nominated person represented by the company to accept these terms of use.
• You accept personal liability should the company no longer be in a position to cover the costs incurred through credit card transactions.
• By Receiving this document, NightsBridge acknowledges and accepts your application for the use of our PayBridge Service.

• If you wish to cancel PayBridge, any outstanding chargebacks need to be refunded to us first.
• Should any chargebacks be processed after cancellation, you agree to refund us immediately by EFT. Failing this, we reserve the right to temporarily re-activate PayBridge in order for us to be refunded from incoming transactions.