Automatic
- When a booking is made online, the deposit will be deducted from the guest's credit card automatically once the card details are entered.
- The money will be paid to you 2-3 working days later.
- PayBridge will automatically swipe any virtual card bookings on the correct date.
Manual (Full PayBridge only-- not applicable to PayBridge Lite)
- With our PayBridge payment credit card gateway, you can generate a link to process manual credit card transactions from your BridgeIT/Owner’s Login. (Always use 3D Link if possible)
- This could be used to settle the guest's balance on their account or to process a payment that failed.
- You are responsible to take the balance of the payment either before the guest arrives or on check-in.
- PayBridge Lite only – Take the balance of payment on your card machine with card present.
- In all cases we recommend using the 3D link as we 100% guarantee no fraudulent transactions through this link (no chargeback will be received).
Reversals/Refunds
- There are times when the cardholder needs to be refunded.
- This can occur when the booking is cancelled, the amount for the booking changes or it was a fraudulent payment that needs to be refunded.
- You can refund your client on the Owners Login under the Payments tab.
A reminder of the Terms of Use agreed to on activation:
Check-in procedure
If full 3D payment is received before arrival, no documentation is required. If not, you agree to have a staff member/person with permission at the property to do the following upon check-in:
- Print PayBridge Transaction slip received via email.
- Request guest to sign PayBridge Transaction slip.
- Check if card details and identity document match the guest presenting it and make a copy.
Disputes/Chargebacks
- Customers have the right to question an item on their credit card and request the bank reverse the debit.
- A written signature will prove the customer accepted the right to deduct an amount from his/her card. (Signature on the PayBridge transaction slip)
- The Property agrees to bear the entire risk in respect of every chargeback, regardless of the credit provider’s reason.
- The payment will be deemed void until such time as the chargeback issue is resolved with the client and the acquiring bank.
- The process does not guarantee that chargebacks will not occur. (Unless it was made through 3D secure)
- The Property will need to keep the signed documentation for at least 6 months from the date of arrival.
- Banks do not recognize your cancellation policy if the guest cancels or is a no-show.
- The online payment link through your own booking form is 3D Secure, however, the payment link through your Extranets is not 3D Secure.
Managing payments
- NightsBridge has the right to reverse a transaction if we suspect the payment is fraudulent.
- NightsBridge has the right to place a payment on hold until authorisation documents have been sent to NightsBridge upon request.
- An overdue NightsBridge account will result in transactions being withheld until the NightsBridge account is settled in full.
- Any money due to NightsBridge as a result of a chargeback will be deducted off any future PayBridge transactions or can be paid via EFT.
- The payment reference for all bookings will reflect as “PayBridge Accommodation” on the guest’s credit card statement.
Change of ownership
- In the event there is a change of Ownership, PayBridge is to be informed by written notice.
- The new owner will be required to so sign a new contract with NightsBridge should the change of ownership only pertain to an asset and not a legal entity.
- All payments that are on hold and/or chargebacks incurred prior to the change of ownership will be to the owner unless otherwise agreed upon in writing.
- Failure to refund the Guest will result in a Dispute and you will be liable to NightsBridge.
Changes to Terms and Conditions
- Due to changes in our service offering, PayBridge may be required to amend these Terms and Conditions.
- The latest version of these Terms and Conditions will apply when you make use of the services or log on to the NightsBridge site.
Formal Liability
- NightsBridge is not liable for any damages to the property by guests, the booking arrangement is between the guest and the property.
- This agreement is accepted by the nominated person represented by the company to accept these terms of use.
- You accept personal liability should the company no longer be in a position to cover the costs incurred through credit card transactions.
- By Receiving this document, NightsBridge acknowledges and accepts your application for the use of our PayBridge Service.
Cancellation
- If you wish to cancel PayBridge, any outstanding chargebacks need to be refunded to us first.
- Should any chargebacks be processed after cancellation, you agree to refund us immediately by EFT. Failing this, we reserve the right to temporarily re-activate PayBridge in order for us to be refunded from incoming transactions.