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How does PayBridge 3D work?

PayBridge 3D will allow your property to process only 3D Secure credit cards for bookings.

PayBridge 3D sends an authentication email to the guest when Booking.com send us non-3D credit cards to process on your  behalf.

This requires the guest to authenticate the card and authorise the payment.

A non-3D booking is made on Booking.com.

  • A guest will make a booking on Booking.com and enter their credit card details.
  • At the time of the booking, the guest's credit card details will be captured but not processed.
  • Booking.com will send the credit card details to NightsBridge, which will be stored securely in a vault.
  • The guest will immediately be sent an email with a request to authenticate their card.

A 3D Secure transaction now needs to be approved.

  • When the guest clicks on the authentication link in the email, they will be redirected to the Authentication Page.
  • This page will include relevant information about the booking including the source and arrival and departure dates.
  • When the guest clicks Continue, they will be redirected to their bank's authorisation page.
  • The guest will provide authentication and authorises the payment either via an OTP or by logging into their banking app.
  • Payment will then be processed on NightsBridge.

The guest attempts to authenticate the card - what could happen next?

Once the guest has attempted to authenticate their credit card, they will receive one of the following responses:

  • Authentication Successful.
  • Awesome! Nothing more to do here.
  • 3D Secure process failed.
  • The client may have had a time out, or entered their details incorrectly.
  • They can re-attempt authentication on the same link up to three times.
  • We will email you if the authentication fails after three attempts.
  • Please contact the guest to discuss the problem and arrange alternative payment or re-issue the 3D secure payment link. Read our tutorial on how to generate a credit card link here: link.
  • Your card is not enrolled for 3D security.
  • In this case, the guest will have to ask their bank to issue a virtual card for the amount, or make a direct deposit to you.
  • This is the email you will get if authentication is unsuccessful:

The guest does not attempt to authenticate the card - now what?

  • We will email the guest for three days in a row to ask them to authenticate their card.
  • If the guest has still not attempted to authenticate their card after all 3 request emails have been sent to them, the authentication link will no longer be valid.
  • We will email you if no attempts at 3D authentication is done.
  • Please contact the guest to discuss the problem and arrange alternative payment or re-issue the 3D secure payment link. Read our tutorial on how to generate a credit card link here: link.
  • This is the email you will get if authentication has not been attempted:
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