You might have a deposit policy where you require the guest to settle their account balance a certain number of days before arrival. NightsBridge now offers the ability to automatically send the guest an email to collect the balance a few days before their arrival.
If you want the balance of accommodation processed a certain number of days before arrival, we can automatically send a 3D secure credit card link, so that you don't have to. This is available to anyone with a credit card gateway like PayBridge.
Our tutorial on how to update your bank details can give you more information if you would like it.
Things to keep in mind about this setting:
It's only available for users on PayBridge or Gateway (iVeri, DPO, etc.)
This feature will only be available if you're using PayBridge or an alternative payment gateway.
This feature is not available to PayBridge Lite users. If you're interested in learning more about PayBridge, please click here.
You need to actively manage your payments in your NightsBridge calendar.
What this means is that, for this setting to work effectively, you need to make sure that you're managing your booking payments in the booking account. For example, if you get an EFT payment from a guest or channel, you need to manually capture that payment against the booking to keep the account up-to-date.
If you do not keep the account balance correct, your guests will receive an email to make payments that they've already made.
Our tutorials how to manually add payments to your NightsBridge calenda can help you if need more information on this.
Other general conditions:
- If the account has been settled in full, i.e the balance is R0.00 -- then the email will not go out.
- This will not be available for clients using an 3rd party PMS (Semper, Innkeeper, ResRequest, etc.) as we do not know the guest's account information (outstanding balance).
- Once the credit card link has been sent to the guest, it would only be valid for 3 days, as we do not want personal information to be available any longer.
Log into your NightsBridge Setup.
If you do not know how to access your NightsBridge Setup (Version 6), please take a look at our tutorial on how to access your NightsBridge Setup.
Go to Step 4: Deposit and Booking Policy.
Scroll down to see the setting.
Property payment options in setup, step 4, payment details must be Credit Card or EFT & Credit Card. EFT only will not work
Step 4 in setup, payment info must indicate "Yes" and how many days before arrival (booking start date) the link must be sent. In this example it was 2 days before the time.
Explanation of setting.
X days (in this example 2) before arrival an email will be sent out to the guest, with a PayBridge link to pay the outstanding accommodation value.
Copy of the email the guest will receive.
The guest will receive the following email with a 3D secure link to settle their outstanding account. A Rand value must be outstanding for the accommodation. (excluding extras), in order to send this mail.
