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How to find the credit card details of a guest

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  • Guests' credit card details are found in the Booking and Payment Status of a booking.
  • The information is protected by a one-time pin (OTP).

Log on to NighstBridge

Please look at our tutorial on How to login to NightsBridge should you need a reminder.

Go to Quick View

In the menu on the left, click Quick View.

Click on Credit Cards under the Payments menu

Open the Booking and Payments status page for the booking

Under Recent Bookings, find the booking you want to retrieve credit card details for, then click on the View Booking and Payment Status button.

Get the credit card details

On the Booking and Payments Status page, in the Booking Details tab, under Room Details, click Retrieve Credit Card Details.

Choose how you would like to receive the one-time pin (OTP), either via Email or SMS, then press Send.

Receive pin

  • A pin will be sent to the email address or the security cell phone number in your NightsBridge Setup.

The OTP is only valid for 15 minutes to view the credit card details for this booking.

Did you receive your pin?

  • If you chose the email option, there may be a delay with email servers.
  • Click Send and Receive or Refresh on your inbox.

Did you receive your pin?

Request a new pin using the SMS option.

Enter the one-time pin

  • Type/paste the OTP in the Enter Pin field.
  • Click Confirm.
Enter Pin Code

Card details will be displayed

Warning: The card details will only be available for 3 views, and/or 10 days after the booking was made.

Congratulations, you are done!
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