Along with Tripadvisor, NightsBridge provides an review request via an automated email service. When active, an email is automatically sent out to guests 7 days after departure. This email asks the guest to review their experience with your property.
Which guests will receive the automatic emails?
- Automatic review emails will be sent for all bookings made through NightsBridge. These include bookings made through channels you are linked on through NightsBridge and any manual bookings.
- An automatic review email can only be sent if the booking has an email address provided in the Client Details.
- A guest will only receive the review request email once, regardless if the same guest stays at you property again in future.
What does the automatic review email look like?
The automatic review email template is standard and cannot be edited.
How does the guest respond to the automatic review email?
Once the guest clicks on the link in the email they are taken to the page to complete their review.
The guest is required to enter a review of a minimum of 200 characters.
Once the guest has completed the review they will be asked to provide name, area and location.
Tripadvisor does not offer an anonymous review option.
How will I know if the guest reviewed my property?
Tripadvisor will send the property owner notifications for received reviews. You will need to be registered as a property owner to receive these notifications. To manage the listing owner information or to claim your listing, visit http://www.tripadvisor.com/owners.
How do I activate Tripadvisor automatic review emails?
To opt-in to this service, you can request the link through your Links Manager on NightsBridge.
Guidance on requesting this is available in the tutorial, 'How to get connected to channels and our partners'.