Contact Details
- Web: https://ycs.agoda.com/en-us/kipp/public/home
- The Support icon is on bottom-left corner of your screen.
Agoda tutorial page
How to see if your property is live
- Visit the Agoda site and type in your property's name to search.
- Use dates that you know are available when searching.
- If your property isn't available please contact Agoda support for further details.
What do YOU need to do now?
- Update any content or policy changes directly on Agoda YCS. Their tutorial page has a comprehensive guide on how to do this.
- Create new room types and rate plans directly on Agoda. Visit the Agoda tutorial page to see how to create these.
- Let our support team know once you have added the new room types to Agoda. We will connect your added room types to NightsBridge.
- Agoda does not accept Campsite room types.
How availability works
- All bookings from Agoda are confirmed, real-time bookings. There is no booking enquiry option.
How rates work
- NightsBridge will update unit pricing.
- NightsBridge is only able to update the 1st, 2nd and 3rd per person rates. Any guest pricing above this will need to be setup directly on Agoda. For more details on how to set this up you can visit the Agoda tutorial page.
How bookings work
- New bookings pull through to your NightsBridge calendar with the booking and guest details.
- If a guest modifies or cancels a booking on Agoda, you will receive an email notification. Please use our tutorial on what to do if you get a booking modification email for more information on how this works.
All changes to bookings from extranets must be made on the extranet first to avoid availability issues.
If changes are made on NightsBridge before you receive the email notification from Agoda you could trigger auto-replenish and additional availability will be created on Agoda.
How payments work
- You pay 15% commission on bookings (includes VAT).
- Agoda.com has various payment methods. Our article How Agoda payments work can give you more detail on these payment options.
- Please send any payment queries directly to Agoda.