Normal bookings don't require much attention. They are made by guests and easily find themselves a spot within your calendar. But not all bookings are the same and some do require your attention.
Lets review some of the different types of not so standard bookings.
Bookings you'll receive through NightsBridge
A standard booking
A standard booking is just that - standard arrival, departure and room.
This booking requires real no action from you. It is correctly added to your calendar and allocated to a room.
A split-leg booking
Split-Leg bookings occur when NightsBridge has availability across two or more rooms, within the same room type. This is the best way to maximise the availability of a room type, allowing you to accommodate and accept more bookings - improving both your occupancy and revenue.
More info!
Please see our tutorials on the topic of split-leg bookings. These are specific to the version of NightsBridge you're using or whether you're using a PMS.
Please select the relevant article version:
An auto-replenish booking
Booking.com is the primary booking channel with an auto-replenishment feature that automatically makes cancelled rooms available again automatically. Other channels might re-open inventory based on their own cancellation policies, but for Booking.com, this feature is specifically named "auto-replenishment" and functions to increase a property's availability for a cancelled reservation by putting the room back on sale.
More info!
Details are available within our article
Should you want to manage your auto-replenishment settings on Booking.com, here is some guidance directly from them:
A booking modified or cancelled via an extranet booking channel
When a booking was made by a channel, modifying or cancelling the booking should always be done via the specific channel first by the booker.
In general, when a booking from a channel is modified or cancelled with the channel, by the guest, the booking channel will inform NightsBridge of the change and your calendar will be updated automatically.
In some cases, depending on the booking channel, NightsBridge is unable to update the booking. In this case, NightsBridge will contact you, the property, to update the booking accordingly.
More info!
Please see article Understanding bookings from channels that have an extranet for additional details.