Agoda is an international Online Travel Agency (OTA) website.
There are four payment methods available on Agoda. Here is the Agoda tutorial on their Partner Help link on the different payment methods.
Keep in mind that:
- You NEED to have credit card facilities to link with Agoda.
- The amount that you are taking off of Agoda's credit card is the booking amount less Agoda's commission (usually 15%). This amount reflects on your booking confirmation email.
- For urgent payment issues, you can contact Agoda on [email protected] and on their contact details provided here.
The four payment options available on Agoda are:
- Agoda provides credit card details for payment (Mastercard). This is called UPC (Unique Payment Card) on their system.
- Payment can only be taken on the day AFTER guest arrival.
- You have up to 150 days after the arrival date to take payment before the card details expire.
- Agoda's credit card details are sent with the booking. Here is more information to assist you from Agoda's Partner Help site:
- Agoda provides credit card details for payment (Mastercard).
- Payment can only be taken on the day of DEPARTURE.
- Agoda's credit card details are not sent with the booking to NightsBridge
- Log in to YCS and go to ePass.
- Here are some Agoda tutorials to assist you:
What is an e-Card
An e-Card is a physical credit card used to charge payout batches including several bookings. It is linked to ePass, the invoice system for managing booking payments on Agoda. Please take note:
- Agoda e-Cards can only be used to charge at POS (Point of Sale) terminals classified as Lodging - Hotels, Motels, Resorts, or Central Reservation Services.
- The e-Card is not compatible with POS systems that require 3D Secure (3Ds) authentication. To process these charges, you'll need a POS terminal that can charge non 3D secure transactions.
- If you do not charge a booking payout within 150 days of its departure date, you won't be able to claim the earning of that booking.
More information is available on Agoda on how e-Cards work here:
- Agoda has added a new payment option called "Property Collect"
- Guest settles payment directly with the property
- There are no card details provided to us.
- No rate will be displayed on your calendar - check the rate on Agoda
- Contact Agoda if you have any issue with Hotel Collect payments or if you wish to opt out
Here is more information to assist you on Agoda's help link.
There is an option called Property Collect bookings without a credit card that you can find more information about here.
- Agoda collects the payment from the guest.
- They make payment over to you, via bank transfer, around 30 days after the booking.
- Payment will be made to you when the banking details have been uploaded and approved by Agoda.com.
- Approval of you bank details can take up to 30 days.
Agoda has more information on this here: