Agoda is an international Online Travel Agency (OTA) website.
There are four payment methods available on Agoda.
Keep in mind that:
- You NEED to have credit card facilities to link with Agoda.
- The amount that you are taking off of Agoda's credit card is the booking amount less Agoda's commission (usually 15%). This amount reflects on your booking confirmation email.
- For urgent payment issues, you can contact Agoda on [email protected].
The four payment options available on Agoda are:
Virtual card
- Agoda provides credit card details for payment (Mastercard).
- Payment can only be taken on the day AFTER guest arrival.
- You have up to 150 days after the arrival date to take payment before the card details expire.
- Agoda's credit card details are sent with the booking and can be retrieved from within NightsBridge. (See our tutorial on how to find a guest's credit card details if you need more help.)
ePass
- Agoda provides credit card details for payment (Mastercard).
- Payment can only be taken on the day of DEPARTURE.
- Agoda's credit card details are not sent with the booking to NightsBridge
- Log in to YCS and go to ePass (Click here for the Agoda tutorial.)
Hotel Collect
- Agoda has added a new payment option called "Property Collect"
- Guest settles payment directly with the property
- There are no card details provided to us.
- No rate will be displayed on your calendar - check the rate on Agoda
- Contact Agoda if you have any issue with Hotel Collect payments or if you wish to opt out
Telex transfer
- Agoda collects the payment from the guest.
- They make payment over to you, via bank transfer, around 30 days after the booking.
- Payment will be made to you when the banking details have been uploaded and approved by Agoda.com.
- Approval of you bank details can take up to 30 days.