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How do Agoda payments work?

Agoda is an international Online Travel Agency (OTA) website.

There are four payment methods available on Agoda.

Keep in mind that:

  • You NEED to have credit card facilities to link with Agoda.
  • The amount that you are taking off of Agoda's credit card is the booking amount less Agoda's commission (usually 15%). This amount reflects on your booking confirmation email.
  • For urgent payment issues, you can contact Agoda on [email protected].

The four payment options available on Agoda are:

Virtual card

  • Agoda provides credit card details for payment (Mastercard).
  • Payment can only be taken on the day AFTER guest arrival.
  • You have up to 150 days after the arrival date to take payment before the card details expire.
  • Agoda's credit card details are sent with the booking and can be retrieved from within NightsBridge. (See our tutorial on how to find a guest's credit card details if you need more help.)

ePass

  • Agoda provides credit card details for payment (Mastercard).
  • Payment can only be taken on the day of DEPARTURE.
  • Agoda's credit card details are not sent with the booking to NightsBridge
  • Log in to YCS and go to ePass (Click here for the Agoda tutorial.)

Hotel Collect

  • Agoda has added a new payment option called "Property Collect"
  • Guest settles payment directly with the property
  • There are no card details provided to us.
  • No rate will be displayed on your calendar - check the rate on Agoda
  • Contact Agoda if you have any issue with Hotel Collect payments or if you wish to opt out

Telex transfer

  • Agoda collects the payment from the guest.
  • They make payment over to you, via bank transfer, around 30 days after the booking.
  • Payment will be made to you when the banking details have been uploaded and approved by Agoda.com.
  • Approval of you bank details can take up to 30 days.
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