In this tutorial, we will explain how to change the guest name on an existing booking online from the Owner's Login (WebView) section of the NightsBridge website when you are away from the office and don't have access to the computer with the NightsBridge software installed on it.
You will need to have access to a desktop, laptop or tablet computer with a working internet connection.
If you prefer to do so, you can also use your Android smart phone or Apple iPhone (as long as it has a working internet connection) to manage your property's availability online by using the NightsBridge mobile app.
You will first need to install the app onto your smart phone by searching for it in either the Google Play Store (on Android smart phones) or the Apple Store (on Apple iPhones), downloading and installing it as you would any other app.
NB! If you are using the reservations calendar of another PMS (Property Management System) integrated with NightsBridge (e.g. Semper, Hotelier, etc), you will not be able to edit existing bookings online from the Owner's Login (WebView) section of the NightsBridge website.
This functionality is only available if you are using the NightsBridge calendar (PCBridge) as a stand-alone reservations system to manage your bookings.
Log into the NightsBridge Owner's Login
Please look at our articles on how to do this if you need more information.
Click on the specific booking to open it
The booking will open underneath the calendar grid
Click on the button with the pencil icon on the right-hand side of the booking
Click on Change Guest in the drop-down menu
Enter guest details
If the guest HAS booked with you previously:
Search for the guest in your property's NightsBridge database using either the guest's surname, company name or email address.
A list of existing guests with matching surnames, company names and/or email addresses which have already been entered into your NightsBridge system will appear in the box below the search fields.
Click on the name of the specific guest to select them from the list of search results.
The relevant fields will automatically be filled in with the guest's name(s) and contact details - whatever information was saved in your property's NightsBridge database when the guest's details were first entered or most recently updated.
Check to confirm that the guest's details are correct and up-to-date, make changes if necessary and click on Save.
If the guest HAS NOT booked with you previously:
Search for the guest in your property's NightsBridge database using either the guest's surname, company name or email address.
Click on Add.
Fill in the relevant fields with the guest's title, first name and surname, company name (if applicable), phone number and email address. This information will be saved in your property's NightsBridge database for future use, e.g. if the same guest makes another booking with you.
Click on Save.
This will take you back to the main screen of the NightsBridge Owner's Login (WebView)
Guest name on the booking has been updated
Remember, the changing of the guest's name on the booking will immediately be updated on the NightsBridge server.
However, you will need to synchronise the NightsBridge calendar (PCBridge) when you get back into the office if you want the changes to the booking details to reflect in your calendar grid.
Click here for a tutorial explaining how to open the NightsBridge calendar (PCBridge) and here for another tutorial explaining how to synchronise the NightsBridge calendar (PCBridge).