How to do a good Face-to-Face PayBridge Check-in

This tutorial provides an overview of the guest check-in procedure we ask to be used by PayBridge properties.

Following this procedure is useful for two reasons:

The property will always have the documentation they need to keep after the guest has departed in case of a payment dispute;
The property will verify that the person checking-in is the rightful credit card holder.

Before the guest arrives:

Print the registration form with the PayBridge payment slip.

We suggest having this ready for the guest to sign on check-in, making the check-in process quicker and easier.

Ask the cardholder to sign the PayBridge transaction slip.

This provides proof that the guest has accepted the deduction on their card.

Make a copy or take a photo of the cardholder's I.D./Passport/Drivers licence.

This provides proof that the guest was at the establishment.

Check the details on the credit card match those on the other documents.

Have the cardholder present the credit card that was used for the transaction and check the following three things:

2. Name on credit card matches the name of the cardholder on the PayBridge transaction slip.

Check the photo in their ID/Passport/Drivers License with the guest standing front of you.

Is it the same person the I.D./Passport/Drivers licence?

File the signed PayBridge transaction slip and a copy of the cardholder's I.D./Passport/Driver’s licence in a safe place for at least 6 months.

It is very important that a property keeps these documents for a period of six months after a guest's departure.