NightsBridge TutorialsWorking with Partner Sites & Online Booking ChannelsBooking.com Managing BookingsHow do I mark a booking from Booking.com as a no show on NightsBridge?

How do I mark a booking from Booking.com as a no show on NightsBridge?

In this tutorial, we will explain how to mark a booking which has been made on Booking.com as a no show in your NightsBridge Owner's Login (WebView), using the Booking.com reporting features. It will also give you  the option to either accept the commission or to waive the commission fee.

Click on Extranet Features under the Bookings menu

Enter the NightsBridge Booking ID for the specific booking into the relevant field

The booking will open underneath the search fields

Click on No Show

** NB! ** You can only mark a booking as a no show after the day of arrival." Or, "The button will only display after the day of arrival.

Select the Commission Fee option

Once you have clicked on No-Show you will have the option to either charge the guest the cancellation fee or to waive the fee.

A pop-up window will appear to alert you if Booking.com has been successfully notified that the booking is a No Show.

The No Show is now updated

Please note:

Booking.com will send the guest an email to confirm with them whether or not they actually stayed at your property.

The booking will then be cancelled on Booking.com and NightsBridge will send you an email to notify you of this.