When a guest attempts to make a booking and your property does not allow same-day bookings, your Booking Engine will automatically adjust to the next available dates.
Should the guest change the check-in date on the Booking Engine to arrive today, the option to send an enquiry becomes available to them.
This allows you to review the same-day booking enquiry, giving you the option to accept the booking if you're able to accommodate the guest.
Note: The same-day booking enquiry feature only activates if:
- Your property is set to not accept same-day bookings.
- The potential guest selects today's date as their check-in date on the Booking Engine.
How guests make booking enquiries
Once a potential guests attempts to make a same-day booking (an your NightsBridge is set to not accept this), the 'Send Enquiry' banner will display.
Once the guest has clicked on the 'Send Enquiry' button, the Enquiry form will display.
Guests will need to provide their:
- Preferred dates (these will autofill based on their original search dates)
- The number of guests
- Their contact information
- A message containing their request.
How is the property notified of the same-day enquiry
Once the potential guest sends the enquiry, an email is sent to your property with the relevant information.
In addition to the email, an sms is sent to your property with the booking enquiry information.
How you view a booking enquiry on NightsBridge
Guidance on this topic is available in the tutorial, 'How to view a booking enquiry made on the Booking Engine'
Decide whether to accept the booking or offer alternative dates
Once the enquiry is received, you can decide to accommodate the same-day arrival request, put the guest on a waiting list, or offer alternative dates.
Manually capture the booking if you accept the booking
Guidance on this is available in the tutorial, 'How to add a booking to your calendar'