Certain channels' websites enable guests to request enquiries/quotes for accommodation. As these are enquiries and not real-time bookings, they do not automatically synchronise with your booking calendar and need to be managed manually.
What is an Enquiry?
A guest can contact you by sending an enquiry from the channel's website. You need to respond to the enquiry/quote and give the potential guest the opportunity to confirm if they would like to proceed with booking your establishment or not.
Websites keep track of how long you take to respond to enquiries. Properties who respond quicker, compared to those that take longer, will feature higher up in the website's ranking of search results.
How will you know that you have received an enquiry?
- You will receive a notification via email from the website that a potential guest has sent you an enquiry.
How to accept an enquiry received from a channel's website
Enquiries do not automatically synchronise through to your calendar.
- Add a provisional booking to your Calendar using the information in the enquiry.
- Quote/respond to the guest's enquiry.
- The guest will confirm and payment will be arranged.
- Confirm the Booking via the link within the email if required.
- Change the booking from provisional to confirmed in your Calendar.
If the guest does not confirm within a timely manner then the website will notify you.
- Remove this provisional booking from your calendar.
How to decline an enquiry received from a channel's website
- Please follow the instructions in the email from the channel if you are unable to accommodate the guest's request.