When errors occur, its important to understand why and how best to resolve them. This article will provide a table of the common errors you may encounter, what these errors mean, and what you should do next.
Error: App not reading QR code
| What it means: | What to do next: |
| NFC is turned off on the phone. | Check that the phone's NFC is turned on. |
| Phone is not compatible. | Confirm that the phone is compatible. |
Error: Transaction failed on app
| What it means: | What to do next: |
|---|---|
| NFC is turned off on the phone. | Check that the phone's NFC is turned on. |
| Phone is not compatible. | Confirm that the phone is compatible. |
| Guest bank limit for Tap transactions is reached. | Ask the guest if they have a Tap limit set. |
| Payment card is not Tap enabled. | Ask the guest if their card is Tap-enabled. |
| Payment card was not tapped within 2 minutes. | Retry the transaction, tapping within 2 minutes. |
| Payment card was not held to the phone long enough. | Retry & hold the card longer when tapping. |
| Payment card is not Mastercard or VISA. | Only Mastercard & Visa are accepted. |
| Guest entered the incorrect PIN. | Inform the guest & retry the transaction. |
Error: Incorrect PIN
| What it means: | What to do next: |
| Guest entered the incorrect PIN. | Inform the guest and retry. |