When errors occur, its important to understand why and how best to resolve them. This article will provide a table of the common errors you may encounter, what these errors mean, and what you should do next.
Error: App not reading QR code
| What it means: |
What to do next: |
| NFC is turned off on the phone | Check that phones NFC is turned on |
| Phone is not compatible | Confirm that the phone is compatible |
Error: Transaction failed on app
| What it means: |
What to do next: |
| NFC is turned off on the phone | Check that phones NFC is turned on |
| Phone is not compatible | Confirm that the phone is compatible |
| Guest bank limit for Tap transactions is reached |
Ask the guest if they have a Tap limit set |
| Payment card is not Tap enabled |
Ask the guest if their card is Tap-enabled |
| Payment card was not tapped within 2 minutes |
Retry the transaction, tapping within 2 minutes |
| Payment card was not held to the phone long enough |
Retry & hold the card longer when tapping |
| Payment card is not Mastercard or VISA |
Only Mastercard & Visa are accepted |
| Guest entered the incorrect PIN | Inform the guest & retry the transaction |
Error: Incorrect PIN
| What it means: |
What to do next: |
| Guest entered the incorrect PIN | Inform the guest and retry |