NightsBridge Tap turns your mobile device into your credit card machine.
This guide will provide you with an outline of the primary transaction processes.
Go to the Tap & Pay Button
-
Using a property management system or PCBridge?
PMS integrated properties and those using PCBridge access the 'Tap & Pay' button on the Booking & Payment Status page of a booking via Quick View. - If you're using our Online Calendar, you can access the 'Tap & Pay' button via the Booking Details and the Booking & Payment Status page of a booking.
- Click on the booking on your Online Calendar.
The Booking Details will open.
The 'Tap & Pay' button is at the bottom of the 'Account' panel, on the Booking Details.
On your NightsBridge Home, select 'Quick View'
- Locate the booking and click on the 'View Booking and Payment Status' button.
The Booking and Payment Status will display. - The 'Tap & Pay' button is within the Payment Transactions section
Click 'Tap & Pay'
- Click on the 'Tap & Pay' button (via the Booking Details or the Booking and Payment Status page)
Confirm the payment details
The payment details will automatically populate base on the booking information.
- Confirm that the details are correct
Changing the payment amount
At this point you also have the opportunity to change the payment amount if needed.
- Simply click within the 'Amount' field and change the amount.
Generate the QR code
- Click on 'Confirm' to generate the QR code
NightsBridge will fetch the details and generate a QC code
The QR code will display.
- You will have 2 minutes to scan the QC code
- A count-down timer will monitor the time for you.
Scan the QR Code
Open NightsBridge Tap on the mobile device
- Select the 'Scan QR Code' text - as highlighted below
The app will use your camera to read the displayed QR code
- Scan the QR code displayed on NightsBridge
Once scanned, your NightsBridge Tap app knows which booking to allocate the payment to once completed
Take the payment
Confirm with the guest that their payment card is tap-enabled by their bank.
- Present the device to the guest
- Point out the transaction amount for the guest to confirm
- The guest can then tap for payment using their payment card, smartphone or smart watch.
Where to tap the payment card
For the best result, it's recommended that the payment card be tapped on the back, upper-half of the device with NightsBridge Tap.
A confirmation message will display on the NightsBridge Tap device.
NightsBridge Tap transactions are automatically recorded on the booking.
Transactions can be viewed via the 'View Payment Status & Booking History'.
NightsBridge Tap is able to process payment reversals until 23:59 on the same day or the original transaction.
- This is the same restriction placed on normal card machines since these would automatically settle (bank) their transactions daily at midnight.
Go to the Booking & Payment Status
Go to the Booking Details of the respective booking.
- Click on 'View Payment Status & Booking History'.
Identify the payment you want to reverse.
- Click on the 'Reverse card' icon.
Confirm the reversal details.
- Click on 'Reverse'
A confirmation will display.
- Click on 'Finish'
The reversal transaction will be recorded on NightsBridge.
- It will display on the Booking & Payment Status page and be flagged by the Reversal/Refund status in red.
A refund would need to be processed if the day of the original payment transaction has passed.
While NightsBridge Tap can process reversals on the same day as the original transactions, refunds would need to be managed with the guest directly.
- We recommend contacting the guest to arrange a refund by EFT/bank transfer.