Contact Details:
- T: +27 (0) 80 016 1006
- Expedia's Support option can be found at the top of your Expedia dashboard if you want to raise a specific query with with them.
- Expedia's Help and Support option can be found on the left panel of your Expedia dashboard if you want to access their tutorials.
How to see if your property is live
- Visit the Expedia site and type in your property's name to search.
- Use dates that you know are available when searching.
- If your property isn't available please contact Expedia Support.
What do YOU need to do now?
- Add or move photos around regularly to keep your content fresh.
- Monitor your content page score to ensure your listing is in an optimal position as a higher score means a higher ranking.
- Set up and manage your policies directly on Expedia.
- Visit Expedia's Help and Support center to stay up to date with news and updates.
- Contact Expedia to notify them of any "No Shows" to avoid paying commission for these.
- Expedia accepts Campsite room types.
How availability works
- All bookings from Expedia are confirmed, real-time bookings. There is no booking enquiry option.
How rates work
- NightsBridge updates the adult rates only in Expedia. Single, per person and unit rates will be updated.
- Rate discounts set up as basic deals in NightsBridge will update as a rate adjustment in Expedia.
How bookings work
- New bookings will pull through to your NightsBridge calendar with the booking and guest details.
- If a guest modifies or cancels a booking on Expedia, you will receive an email notification. Please use our tutorial on what to do if you get a booking modification email for more information on how this works.
All changes to bookings from extranets must be made on the extranet first to avoid availability issues.
How payments work
- You pay from 15% commission on bookings (includes VAT).
- Expedia has multiple payment methods to best suit your needs and each has a slightly different process.
- For more information please contact Expedia's Support team.
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Virtual Cards
- Full payment is made and the card can be processed manually on the activation date.
- If you have a payment gateway linked to NightsBridge, the payment will automatically be processed on the day of activation.
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Guest Credit Cards
- Card details are made available to you securely within your Owner's Login.
- If you are using a payment gateway through NightsBridge, the deposit will be processed based on your policy setup on our system. Any outstanding balance will need to be retrieved directly from the guest.
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Payments by Expedia
- Expedia will take payment and transfer the amount to you.
- Expedia will invoice you directly for the commission owed on bookings which you took payment for directly.
- You can see these invoices in your Expedia account under the Payments Option.