Making sure each of your NightsBridge users has a unique user login is the Best Practice! With individual users the details are tracked, giving you access to tracked user activities like who made changes to a booking. Each user login is assigned to a specific user group, this gives you better control over who can access the system and what actions they’re allowed to perform, without needing to share passwords.
1. Do you need a new User Group?
A user group must be assigned to each user login. If you need to create a new user group, do this first.
- Our article on How to add a User Group will help you complete this.
2. Head over to Users & Security
Users can only be added when logged in with the Admin user and password.
Select Users & Security from your Property Menu.
3. Add your new user
Click on the + Add User button.
Fill in the required details and create a password for your staff member.
- Make sure the password is unique - each user must have a different password.
- The password should be 10 characters or shorter.
Add your team members email and cellphone number.
To make sure your staff can log in smoothly and receive their security pins (OTPs) without any frustrating delays, it is always best to link unique contact details to each person's profile.
- For the smoothest setup, we highly recommend using a specific property email or phone number dedicated just to that user.
- If that isn't available, their personal email or cell number works perfectly, too!
- As a last resort, you can use a general reception or owner's number, but try to avoid sharing details if you can.
- If that isn't available, their personal email or cell number works perfectly, too!
One important thing to keep in mind:
For security reasons, the system needs every email address to be completely unique.
Then, choose the correct User Group from the drop-down menu to give your staff member the right level of access.
If you need to create a brand new group for this role first, take a quick detour to our tutorial on "How to add a User Group".
4. Give it a quick test
To check that the newly created details work, sign in using your property's BBID number and the new password.