Last-minute bookings are a fantastic way to fill empty rooms! But taking same-day online credit card payments requires a little extra care.
Because bookings that are made and paid for on the exact same day of arrival can sometimes carry a higher risk of credit card fraud or chargebacks, we actively monitor them for you. If a booking fits this criteria, we will immediately send you an email alert just to give you a friendly heads-up.
Here is exactly what you should review when you receive this alert:
Step 1: Check if the payment actually cleared
The first thing you need to do is check if the online payment was successful. If the payment failed, you must arrange a new payment method before you allow the guest to check in.
- While we can't automatically force a failed transaction through for you, you can easily use your system to generate a secure 3D-Secure payment link to send to the guest so they can try again safely.
Step 2: Do a few quick front-desk checks
To protect your revenue and avoid any frustrating chargebacks, we highly recommend taking a few extra precautionary steps when the guest arrives. You can read our quick guides on how to handle these confidently:
Step 3: Keep your transaction slip handy
If you ever need to double-check the transaction details, you can easily resend the original NightsBridge Pay transaction slip straight to your inbox.
Step 4: Reach out if you need support
If something feels unusual about the booking or the guest's behaviour, trust your gut. If you ever suspect a payment might be fraudulent, please contact us as soon as possible.