The Card Authentication Service will allow your property to process only 3D Secure credit cards for bookings.
The Card Authentication Service sends an authentication email to the guest when channels send us non-3D credit cards to process on your behalf. This requires the guest to to authenticate the card and authorise the payment.
Email requests to authenticate the credit card
- A guest will make a booking, on either your NightsBridge booking engine or one of the channels you're linked to, and enter their credit card details.
- At the time of the booking, the guest's credit card details will be captured but not processed. The channel will send the credit card details to NightsBridge.
- The guest will immediately be sent an email with a request to authenticate their card.
Attempts have been made to authenticate the credit card
- When the guest clicks on the authentication link in the mail, they will be redirected to the Authentication Page. This page will include relevant information about the booking such as which channel it came from, who made the booking as well as arrival and departure dates.
- When the guest clicks Continue, they will be redirected to their banks authorisation page.
- The guest will provide authentication and authorises the payment either via OTP or their bank's application.
- Payment will then be processed by the gateway you have linked on NightsBridge.
Possible authentication attempt responses
Once the guest has attempted to authenticate their credit card, they will receive one of the following responses.
- Authentication Successful.
- 3D Secure process failed.
- Your card is not enrolled for 3D security.
The guest only has 3 chances to authenticate their credit card, at which time the authentication link will no longer redirect to BankServe and subsequently their bank's authorisation page.
- You will be notified of a guest's attempt failures by email.
No attempts have been made to authenticate the credit card
- If the guest does not click the link and attempt to authenticate their card, on the day of the booking, we will send the guest another email the day after the booking was made, between 08:00 and 20:00, requesting them to authenticate their card.
- If the guest does not authenticate their card on the second email request, we will send one more email for them to authenticate their card. This will be on the second day after the booking was made, between 08:00 and 20:00.
- If the guest has still not attempted to authenticate their card after all 3 request emails have been sent to them, the authentication link will no longer work.
The guest will receive a total of 3 emails requesting them to authenticate their card:
- Immediately at the time of the booking.
- The next day, should they not attempt to authenticate their card on the day of the booking.
- 2 days after the booking was made, should they not attempt the 2 previously sent authentication request mails.
- We will email your property notifying you that the guest has not attempted to authenticate their credit card, and you will need to provide the guest with a 3D secure PayBridge link. (See our tutorial on How to generate a credit card link)
