This lesson will show you how to track which payments you have received from Iveri and how to match them up with the correct bookings.
Open your internet browser
Double click on the icon for either Internet Explorer, Google Chrome or Mozilla Firefox on the desktop of your computer to open your chosen internet browser.
Go to https://backoffice.nedsecure.co.za
This will open the Iveri back office login page (https://backoffice.nedsecure.co.za) where you can manage your Iveri service and view transaction reports.
Enter login details for your Iveri back office
Enter your User Group (the six digit number given to you by NightsBridge, e.g. 254073), User Name and Password and then click on Login.
** Note: This User Group, User Name and Password are specifically used for logging into your Iveri back office and are NOT THE SAME as your NightsBridge BBID and Password.
If you do not have your User Group, User Name and/or Password, please contact NightsBridge on +27 (0)21 790 9910 and request the login details for your Iveri back office.
Go to Reconciliations and select Print Report
Click on Submit
The correct options have already been pre-selected from the drop-down menus, so you do not have to change anything.
Just leave everything as is and click on Submit.
Select the correct Available Acquire Cycle
The correct options have already been pre-selected from the drop-down menus, so you do not have to change anything.
Choose the Available Acquire Cycle.
In this example, the code 60305 shows payments made for 2016-03-05.
So if you are trying to trace a transaction which appears on your bank statement dated 2016-03-05, you would select the Available Acquire Cycle with the code 60305.
Select "Open with" and click on OK
The Iveri Reconciliation Report will open
Take note of the Merchant Reference and transaction amount
Minimize the Iveri Reconciliation Report but keep the PDF document open at the same time so that you can refer back to it later. DO NOT CLOSE the Iveri Reconciliation Report.
Return to your internet browser which should still be open but minimized on the taskbar of your computer.
Open a new tab in your internet browser
DO NOT CLOSE the Iveri back office. Keep it open at the same time so that you can refer back to it later.
Log into the NightsBridge Owner's Login (WebView)
Click here for a tutorial explaining how to log into the NightsBridge Owner's Login (WebView).
Click on Transactions under the Payments menu
Select the month in which the payment was processed
The Payment ID will match the Merchant Reference on the Iveri Reconciliation Report
Return to your copy of the Iveri Reconciliation Report PDF document which should still be open but minimized on the taskbar of your computer.
The 2 transaction items side-by-side
The Merchant Reference and Amount of the transaction on the Iveri Reconciliation Report (1) will match the Payment ID and Amount of the same transaction on the NightsBridge Owner's Login (WebView) (2).