We know that staying on top of your admin and cash flow is an important part of running a smart business, whether you operate a cosy guesthouse or a premium boutique property. That is why we keep our billing process completely transparent and predictable.
Here is a quick guide to understanding how and when we send your account information, so you always know exactly where you stand.
Your Monthly Invoices (What you owe)
Your invoice simply outlines your standard NightsBridge subscription and any related services for that specific period.
When to expect it:
- We generate and email your invoice on the very first working day of every month. (If you have just joined us, your very first invoice will arrive in the new month after your account is fully set up).
When it is due:
- Your invoice is due as soon as you receive it.
Where to find it:
- We will email it directly to the 'Account Contact' address you have saved in your Setup.
- You can also download your statement directly from NightsBridge.
The email will come from [email protected], so it is worth adding us to your safe senders list!
Your Account Statements (Your balance overview)
While an invoice is a bill, your statement is simply a summary of your account's recent activity. It shows all your unmatched invoices, payments, and credit notes so you can easily see your current balance.
When to expect it:
- We will send you a statement every Tuesday, but only if your account balance is not sitting at exactly R0.00. (If you are all paid up, we won't clutter your inbox!)
Where to find it:
- Just like your invoices, these will be emailed to your 'Account Contact' from [email protected].
- You can also download your statement directly from NightsBridge.