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What checks to do when I don't receive emails from NightsBridge

There could be a few possible reasons that you are not receiving or finding the emails we send to your Inbox.

Your email address could be incorrect in your NightsBridge setup.
Your email storage could be full.
Our emails could be filtered into another folder such as Spam, Trash or others.
Emails from our domain might be blocked by your email service provider.

1. Which email address is in your NightsBridge setup to receive our emails.

Check you Basic setup as well as your security one-time management email addresses have been added correctly.

Click here to see the steps how to check the basic setup.
Click here to see the steps how to check the security one-time management contact details.

2. Check the folders in your mailbox.

Make sure your email storage is not full. You will not receive emails at all from any provider if you have no space.
Check all your email folders to see if our emails have been allocated to any folders.

3. Contact your Email Service Provider to request our domain to be whitelisted.

Check for the last email you received from NightsBridge so you can provide this to your email service provider.

Request that they check if NightsBridge has been blocked on their side and request them to whitelist all emails from @nightsbridge.com or @nightsbridge.co.za

If you are still not receiving our emails, please call us so we can take a look at this with you.

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