You may have a deposit policy that requires the guest to settle the account balance a certain number of days before arrival. NightsBridge can automatically send an email to the guest to make them aware of the balance and provide a link to make payment.
If you want to request payment for the balance before arrival, NightsBridge can automatically send a 3D-Secure credit card link to the guest/booker.
This is available to all NightsBridge clients using an online payment gateway, like NightsBridge Pay.
Feature specifics to note:
Please note: This feature is not available to NightsBridge Pay Lite users.
| Feature condition | Information |
|---|---|
| Available for properties using a connected online payment gateway. |
|
| Booking payments need to be managed on NightsBridge. |
|
| Airbnb |
|
| Booking.com |
|
Not keeping the booking account up to date will result in an incorrect balance being provided to the guest.
Search for our tutorial on 'How do I add a payment to a booking?' if you need guidance.
General conditions:
- The email will not be sent if the account is settled in full - accounts with a zero balance (R0.00).
- This feature is not available for clients using a connected 3rd-party property management system (Semper, Innkeeper, ResRequest and others).
Since NightsBridge does not have access to the guest account information on the 3rd-party PMS, this feature is unable to function in this scenario. - Once sent to the guest, the credit card link has a 3-day validity. This is to reduce the risk associated with having personal information available for an extended period.
Go to Notifications & Alerts
- On the Home page, scroll down and click on 'Notifications & Alerts', under the 'My Property / Business' section
Update the scheduled mails
- Click the toggle to change it to 'Yes' at the 'Automatically send a payment link to collect balance before arrival' setting.
- Toggle to 'Yes' or 'No' if you want to receive a copy of the email sent to the guest.
- Enter the number of days before arrival the automated payment link email should be sent.
- Click 'Save'.
The Automated Payment link emails will only apply to NightsBridge Pay and Alternative Payment Gateways that can use the credit card link on NightsBridge.
Should you want the email containing the payment link to be sent automatically:
- Select toggle 'Yes' as the option next to 'Do you want a copy of this email?.
Note! The property payment option must be set to either:
- 'Credit Card' or
- 'Both (Credit Cards & Bank/EFT)'
This feature will not function when a property is set to only accept EFT payments.
Email sample
The following email, containing a 3D-Secure payment link will be sent to the guest. This allows the guest to settle the outstanding balance on the account.
Please remember that a Rand value must be outstanding for the accommodation, excluding any extras, in order for the email to be sent.
