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How to navigate within a NightsBridge Knowledgebase article

There are two different forms of articles in our Knowledgebase. There are specific ways to navigate through each of the article types.

Standard articles

  • A standard article gives you information and step-by-step instructions on how to do something in NightsBridge.  
  • You navigate through the article using your scroll bar.

Articles with questions

  • A workflow article guides you through complex scenarios in a conversational way.  
  • These articles include questions, answers, actions and step-by-step instructions depending on how you answer. They prevent you from looking at information which doesn't relate to your particular situation.
  • You navigate through the article using a combination of clicking on answers and using  your scroll bar.
  • In a workflow article you will be presented with a question and a set of possible answers.
  • Click on the option which relates to your situation with your mouse. In this example, you want to choose the By a percentage (Basic Rate Discount).
  • The information relating only to that selection will appear.
  • A green tick will show that you have made a choice.
  • You can then carry on with going through the article.
  • If you need to change your selection, you need to go back to the previous question. In this example, if you actually want to change your rates using a Fixed Rate (Old Rate Discount), then click back on the question again.

You will then be given the choice again and you can make a different selection.

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