Cancellations: Invalid credit card details - What to do?

In this tutorial, we will explain how to mark a booking which has been made on Booking.com using invalid credit card details in your NightsBridge Owner's Login (WebView), using the Booking.com reporting features.

Booking.com has implemented a new payment procedure by which the guesthouse is required to prove - when a booking is cancelled due to invalid credit card details - that the credit card is in fact invalid and only then, will they void the commission invoice.

They're trying to eliminate any debate as to whether the booking was cancelled legitimately or if they're just trying to get out of the commission.

Please note:

Invalid credit cards can only be reported on or before the original date of arrival.

Thereafter no further invalid credit cards can be made.

Log into the NightsBridge Owner's Login (WebView)

Click here for a tutorial explaining how to log into the NightsBridge Owner's Login (WebView).

Click on Extranet Features under the Bookings menu

Select the Extranet that you would like to work on

Enter the NightsBridge Booking ID for the specific booking into the relevant field

The booking will open underneath the search fields

Click on Invalid CC

** NB! ** This option is only valid and the button will only appear from the day of booking, until the end of the day of arrival.

Click on Yes

The booking will be reported to Booking.com as having invalid credit card details

A pop-up window will appear to alert you if Booking.com has been successfully notified that the booking was made with invalid credit card details.

Please note:

Booking.com will send the guest an email, and they'll have 24 hours to provide new credit card details.

If the guest does not provide new credit card details after 24 hours, you can mark the credit card as invalid again in the NightsBridge Owner's Login (WebView). Alternatively, you can log into the Booking.com extranet to cancel the booking.