How do I mark a credit card as invalid on NightsBridge for a booking from Booking.com?
In this tutorial, we will explain how to mark a booking which has been made on Booking.com using invalid credit card details in your NightsBridge Owner's Login (WebView), using the Booking.com reporting features.
Log into the NightsBridge Owner's Login (WebView)
Click here for a tutorial explaining how to log into the NightsBridge Owner's Login (WebView).
Click on Extranet Features under the Bookings menu
Select Booking.com to open the next screen
Click on Invalid "Credit Card & No Show"
Enter the NightsBridge booking ID for the specific booking into the relevant field
Click on search
The booking will open underneath the search fields
Click on Invalid CC
** NB! ** This option is only valid and the button will only appear from the day of booking, until the end of the day of arrival.
Click on yes
The booking will be reported to Booking.com as having invalid credit card details
A pop-up window will appear to alert you if Booking.com has been successfully notified that the booking was made with invalid credit card details.
Booking.com will send the guest an email, and they'll have 24 hours to provide new credit card details.
If the guest does not provide new credit card details after 24 hours, you can mark the credit card as invalid again in the NightsBridge Owner's Login (WebView). Alternatively, you can log into the Booking.com extranet to cancel the booking.