InternalNightsBridge Sales Team Sales TrainingWhy we charge extra for Extranets

Why we charge extra for Extranets

The big international booking sites a.k.a extranets, are the sites  that generate the most bookings for our clients and have connections  which are very different compared to the rest of the websites we integrate with.

What makes extranets different is that we push rates and availability up to them,  instead of them drawing rates and availability from our server, which  is what occurs with the local sites that use XML. This is due to the way  we integrate to them initially.

When we integrate with an extranet, they provide us with their  API (Application Programming Interface) which will indicate how the  extranet reads and displays information such as rooms and booking  details in their code. Our developers would then have to setup the code on our side to connect to the extranet using the API they provide us.  For the local sites, we provide them with our API, so they have to code  the connection on their side, and no additional work is done from our  side.

Unlike the other websites, all the information needs to be set up  on the extranets directly, we cannot send it up from your NightsBridge  setup. This includes things like room types, meal plans, deposit policy  T&C and payment methods.

Setting up a connection to an extranet is referred to as mapping.  This is when we connect the rooms types and meal plans on our side, to  the room types and rate codes on the extranet. We have to wait for the  extranet to advise us when the property is ready to be mapped and then  we will do it on our side.

Due to all the additional work as mentioned above (initially as well as the continuous monitoring of the links), an additional R40 fee per hotelID per month is added to a NightsBridge invoice.  This ensures that we can have a separate team on our side dedicated to looking after these connections.

The R40 fee might feel a lot at first, but if you consider that  you do not have to do any manual work when receiving bookings through  the extranets, and that the connection automatically closes out  availability on them if you get a booking via other means, the time  saved is very valuable.