If you need to refund a guest, but their booking has already been canceled, you can use the below steps showing you how to process the refund correctly.
Use the accountID provided to locate the account
In order to access the account you will need to search for the booking using the accountID. All you will need to do is click on account and enter the accountID to pull up the account summary screen.
Processing the refund for the canceled booking
Once you are on the account summary screen, you will be able to click on payments to add a negative amount to reflect the refund amount. If unsure please click here
Finalizing the account
Once you have added the payment to offset the payment and to balance the account, all you will need to do is click on save.