Recent updates
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How do I change the room order?
ArticleSee our tutorial on how to access your NightsBridge setup.
How NightsBridge works Setting up and maintaining NightsBridge Rooms
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How To Change The Default Meal Plan
ArticleThis setting allows you to change your default meal plan on your room types.
For example, changing your default meal plan from bed and breakfast to room only.
How NightsBridge works Setting up and maintaining NightsBridge Rooms
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How do payments work on Smart Flex for Booking.com?
WorkflowThe booking notes received from Booking.com for Smart Flex bookings give information on how their payments work.
Please look at our article on how Smart Flex bookings work or Booking.com's help centre if you need more information on Smart Flex.
Working with channels Booking.com Booking.com payments
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Why can my guest not find availability on Booking.com when they should be able to?
WorkflowGuests may be told at the time of making a booking on Booking.com that there isn't availability on their selected dates when you do actually have available rooms. There are several reasons this might happen and these checks can help you work out what needs to be corrected.
Working with channels Booking.com Booking.com bookings
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How to find your reservation details on the Extranet
ArticleThis tutorial will show you how to search for reservation details directly on Booking.com.
Working with channels Booking.com Booking.com bookings
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How Do I update occupancy on Booking.com
ArticleMaking changes to your room type setup is an important and necessary factor in managing your establishment. With that in mind, It is also important that you are displaying the same Room/property information on all Partner sites.
Nightsbridge is only able to update rates and availability to Booking.com. Room type/property information changes need to be manually updated by yourselves. Failure to do so will result in errors between the two systems and will result in No availability being able to be updated and possible loss in Bookings.
Below is an explanation on How to change your occupancy (Maximum number of Adults able to be accommodated in your RoomType/Unit) in order to match your setup on Nightsbridge.
Working with channels Booking.com Booking.com bookings
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How do I respond to a guest's review on NightsBridge for a Booking.com bookings?
ArticleIn this tutorial, we will explain how to respond to a review from a guest who has made a booking on Booking.com from your NightsBridge Owner's Login (WebView), by clicking on Extranet Feature under the bookings menu.
Working with channels Booking.com Booking.com dashboard
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How do I Modify a Reservation on the Booking.com Extranet?
ArticlePlease note:
Due to the Extranet XML connection which only allows data to be passed to us just once upon the guest making the initial Booking. The connection does not allow data to go back and forth thereafter such as updating your calendar automatically if a modification or cancellation is made. This is why Nightsbridge will notify you via email or SMS if a change is made with a note to manually update.
Also if your guest request cancellation or changes their Booking directly with you then you will need to request they make the changes directly on Booking.com, this is because changes need to be approved.
Working with channels Booking.com Booking.com bookings
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How do I mark a booking from Booking.com as a no show on NightsBridge?
ArticleIn this tutorial, we will explain how to mark a booking which has been made on Booking.com as a no show in your NightsBridge Owner's Login (WebView), using the Booking.com reporting features.
Working with channels Booking.com Booking.com bookings
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Your Booking.com back office
ArticleImportant: Login details can only be retrieved and reset by Booking.com. This is for security reasons and the protection of personal information.
Working with channels Booking.com Booking.com dashboard