You may have a question and need to chat with a NightsBridge consultant while you're away from your computer. You can get help from us using your NightsBridge App.
You can also pick up and continue conversations made on your computer via the App.
Open the NightsBridge App on your iPhone.
Access the Support chat facility
- Click on the menu button.
- Tap to Chat With Support.
There are two different ways we can help you:
- You can have a live chat conversation with one of our consultants
- You can use our help articles.
Live chat conversation
You can message us at any time and someone will get back to you with an answer.
- During office hours: Monday - Friday 8:00-17:00, Saturday, Sunday and Public Holidays 9:00-15:00, someone will get back to you within minutes.
- After-hours: You might only get an answer the following day.
Use the help articles
- You can read articles arranged by topics which cover frequently asked questions.
- The articles are available all the time.
How would you like to find your answer?
- Tap to Send us a message.
- Tap on Start a conversation... to start a new chat.
- Start typing your message and someone will respond.
- Click on Search for help
- The Get help page will open.
- Tap to choose a chapter you are looking. In this example, our question concerns Settings.
- All the articles in your chosen chapter will display.
- Tap to open the article you want to read. In this example, our query relates to "How do I add a User Login?".
- The article will open.
